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Terms and Conditions of Training

The terms on which iLead Institute runs its training — from concluding the contract to the certificate.

This English version is a convenience translation provided for information only. The Czech version is legally binding and prevails in the event of any discrepancy.

Terms and Conditions of Training of ILEAD Institute s.r.o., with its registered office at Revoluční 8, 110 00 Prague 1, Company ID (IČO): 222 95 895, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. C 414132, telephone: +420 721 485 479 (“Ilead Institute”).

Effective from 15 November 2025.

Download the terms (PDF, in Czech)

  1. 1. Definitions

    Capitalised terms and expressions used in the Terms or the Contract have the meanings assigned to them below:

    1. Ilead Address – the address at which Ilead Institute may be contacted in matters of complaints and other matters: Revoluční 8, 110 00 Prague 1, [email protected];
    2. Assessment – each of the diagnostic assessments associated with the Training;
    3. Price – the value expressed in monetary units that the Client is obliged to pay Ilead Institute for the performance that is the subject of the Contract;
    4. Price List – the document containing the list of Prices, forming Annex No. 1 to the Terms;
    5. Personal Data – personal data within the meaning of Article 4(1) GDPR, i.e. any information relating to an identified or identifiable natural person (data subject);
    6. Schedule – the timetable of training sessions planned as part of the Training, available in the Session Manager;
    7. Future Ready Executive Program – an education programme for leaders covering 10 strategic areas;
    8. Client – a person (natural or legal) or an organisational unit without legal personality to which the law grants legal capacity, which concludes the Contract or takes steps with a view to concluding the Contract;
    9. Alumni Club – a form of services provided by Ilead Institute for the benefit of Participants, under conditions set out in separate rules; the Alumni Club is not an association or any other form of union and is intended for Participants and/or graduates of the Training;
    10. Consumer – a Client who is a natural person and who concludes with Ilead Institute a Contract not directly related to their business or professional activity, or otherwise deals with Ilead Institute;
    11. Coordinator – an employee or associate of Ilead Institute who maintains ongoing contact with the Client and the Participants in connection with the performance of the Contract and carries out other tasks specified by the Terms;
    12. MIT SMRP – the magazine “MIT Sloan Management Review Czech”, published by Ilead Institute;
    13. Programme – the description of the subject of the Training, available on the Ilead Institute website;
    14. Terms – these Terms and Conditions of Training of Ilead Institute;
    15. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1, as amended);
    16. Parties – the parties to the Contract, i.e. the Client and Ilead Institute;
    17. Training – a cycle of lectures and exercises organised in the form of recurring thematic training sessions, delivered by Ilead Institute in a training room and/or by means of distance communication, for the benefit of the Participants, in accordance with the Programme specified in the Contract;
    18. Digital Content – data produced and supplied in digital form;
    19. Participant – a natural person designated by the Client to complete the Training, who has accepted the Terms, has been enrolled in the Training and meets the conditions for performance of the Contract;
    20. Contract – the contract for the provision of Ilead Institute’s services for the benefit of the Client, concluded in accordance with the provisions of the Terms;
    21. Digital Services – a service that allows the Consumer to create, process, store or access data in digital form, or that allows the sharing of data in digital form or participation in such sharing in any other way.

  2. 2. General provisions

    1. The Terms govern the principles on which Ilead Institute provides services for the benefit of the Client and the Participant.
    2. The Client and the Participant are obliged to familiarise themselves with the content of the Terms and to agree to them.
    3. The Terms, in the version current at the time the Contract is concluded, are delivered to the Client and the Participant together with the Contract, and are also available on the website: https://ilead.cz/
    4. Annex No. 1 – Price List forms an integral part of the Terms.
    5. Ilead Institute reserves the right to refuse to conclude a Contract with a Client who has outstanding liabilities towards Ilead Institute or who fails to meet other obligations arising from contracts previously concluded with Ilead Institute. Ilead Institute also reserves the right to refuse a particular Participant for serious reasons, in particular where Ilead Institute has reasonable concerns about disruption of the Training or negative publicity.

  3. 3. Conclusion and performance of the Contract

    1. A Client wishing to conclude a Contract with Ilead Institute shall send an enquiry in writing or electronically.
      • the chosen Training,
      • the first name and surname of the person authorised to represent the Client,
      • the legal form of the business (applies to entrepreneurs),
      • the Client’s business name (applies to entrepreneurs),
      • company ID number (IČO) (applies to entrepreneurs),
      • correspondence address,
      • e-mail address,
      • mobile telephone number,
      • the first name and surname of the Participant who will attend the Training,
      • the e-mail address of the Participant who will attend the Training,
      • the mobile telephone number of the Participant who will attend the Training,
      • the Participant’s consent to the processing of their personal data by Ilead Institute.
    2. The Contract with Ilead Institute is concluded upon acceptance of the Client’s enquiry in writing or electronically. Where the enquiry submitted by the Client does not contain all the particulars set out in Article 3(2), Ilead Institute reserves the right to supplement and amend the enquiry so that it contains all the particulars set out in Article 3(2), and Ilead Institute will then send the amended enquiry to the Client. The Contract is concluded upon delivery of the Client’s acceptance of the amended enquiry.
    3. Performance of the Contract requires the Participant’s acceptance of the Terms. Ilead Institute sends the Terms to the Participant no later than together with its acceptance of the Client’s enquiry or with the amended enquiry.
    4. The Participant is obliged to attend the individual sessions of the Training in person. A change of Participant after the Training has started is possible only with the prior consent of Ilead Institute. The Client must request the change of Participant from Ilead Institute and provide the details of the person who will attend the Training in place of the Participant. If Ilead Institute accepts the change of Participant, it will inform the Client accordingly.
    5. The Price of the Training includes in particular:
      • a cycle of lectures in the form of in-person meetings and/or online sessions according to the Schedule,
      • training materials prepared in electronic form,
      • catering during the lectures,
      • a certificate of completion of the Training, upon meeting the conditions set out in Article 15 below,
      • access to the Alumni Club package for Participants of the Training, in accordance with the provisions of Article 23 below.
    6. Where the Training consists of several parts (levels), each part may be the subject of a separate Contract concluded between the Client and Ilead Institute.
    7. The Client shall pay the Price, as well as any other payments, by bank transfer to the Ilead Institute bank account stated on the invoice. Invoices are payable within 14 days of delivery, and an invoice is deemed paid when the full amount is credited to Ilead Institute’s account. If an invoice is not paid on time, Ilead Institute may suspend performance towards the Client, including refusing access to the Training and to the Digital Service. In such a case, Ilead Institute is not liable for any resulting damage.
    8. Ilead Institute keeps documentation of the Training, including, among other things, attendance lists for teaching delivered in person and/or online.
    9. Ilead Institute will make every effort to hold the Training on the dates set in the Schedule, but reserves the right to change the Schedule for organisational reasons, with five days’ notice in the case of a change to the date of an individual session and fourteen days’ notice in the case of a change to the dates of the entire Training. Ilead Institute will inform both the Client and the Participant of the change of date by e-mail. In such cases, Ilead Institute is not liable for any damage resulting from the change. A change of trainer (the persons delivering the Training) is possible at any time for organisational reasons and does not affect the performance of the Contract. Neither the Client nor the Participant may raise any claims against Ilead Institute on account of a change of trainer.

  4. 4. Special provisions concerning digital content and digital services

    1. Description of the main features and functionalities of the Digital Content and Digital Services: access to the archive issues of MIT SMR, a library of multimedia resources supporting development, and the Session Manager.
    2. Technical requirements for using the Digital Content and Digital Services:
      • internet access with a bandwidth of at least 2 Mb/s,
      • an up-to-date web browser (Chrome, Firefox, Safari, Edge),
      • JavaScript and cookies enabled,
      • for some features: a camera and microphone (online teaching).
    3. Ilead Institute ensures that the Digital Content and Digital Services are compatible with the commonly used hardware and software referred to in paragraph 3 above.
    4. The Digital Content and Digital Services are protected by technical means against unauthorised access and copying.
    5. Updates to the Digital Content and Digital Services are made automatically. Ilead Institute gives fourteen days’ notice of any material changes to functionality.
    6. The Digital Content and Digital Services are available for the duration of the Training and for 6 months after its end, unless the Contract provides otherwise.

  5. 5. Change of Training dates

    1. The Client/Participant may request a change to the dates of the Training, subject to Article 25 below, but no later than 3 days before the first session of the Training begins. A change of dates is possible only if places are available on the Training on other dates and after prior agreement with the Coordinator.
    2. The Client/Participant has the right to miss one individual session during the Training. In that case, the Client/Participant shall inform the Coordinator by e-mail no later than 3 working days before the session they will not attend. The restriction in the preceding sentence does not apply to sudden events, e.g. illness or injury. In such a case, the Client/Participant is obliged to provide Ilead Institute with documents evidencing the sudden event. For sessions held in person and streamed online at the same time, the Participant has the right to change the form of attendance at those sessions from in-person to online or vice versa, but no later than 3 working days before the start of the session concerned; in such a case, the Client is not entitled to any discount on the Price of the Training, nor is it required to pay any surcharge. The Client/Participant shall inform the Coordinator of this by e-mail.
    3. The Participant has the right to complete a session missed under Article 5(2) within 6 months of the end of the Training for which the Client/Participant registered. The session is rescheduled through the Session Manager, after prior agreement on the new date with the Coordinator.
    4. If the Participant does not complete the Training within 6 months of the end of the Training for which the Client/Participant registered, the Participant loses the right to attend the sessions not yet completed, without compensation. At the Client’s request, the 6-month period under the preceding sentence may be extended by 3 months for a fee set out in the Price List.
    5. If the Client/Participant cancels their participation in the entire Training more than 30 days before it begins, they are obliged to pay Ilead Institute a contractual penalty of 50% of the Price of the Training stated in the Contract.
    6. If the Client/Participant cancels their participation in the entire Training 30 days or less before it begins, they are obliged to pay Ilead Institute a contractual penalty of 100% of the Price of the Training stated in the Contract.
    7. Cancellation of participation in the Training means any declaration of withdrawal from the Contract or any other declaration that shows an intention not to attend the Training, or non-attendance of the Training without following the procedure under Article 5(2).
    8. If the Client/Participant does not start the Training because they have not obtained a visa or their employer’s consent, the Parties shall jointly set a new date for the Training.
    9. The Client/Participant has the right to change the form of the Training once, from in-person to online or vice versa, and shall inform the Coordinator of the change by e-mail. A change of form is possible only where that option is available for the Training concerned. If the form of the Training is changed from in-person to online, Ilead Institute will refund the Client 20% of the Price of the Training. If the form of the sessions is changed from online to in-person, the Client shall pay Ilead Institute an additional 25% of the Price of the Training. A change of form is possible only before the first session of the Training begins.
    10. Before the Training begins, the Client may replace the Participant with another person. In that case, the Client shall inform the Coordinator by e-mail no later than 5 working days before the Training begins and send them the details of the new Participant. After the deadline in the preceding sentence has passed, and during the Training, the Client may change the Participant only with the consent of Ilead Institute – see Article 3(5).

  6. 6. Training materials

    1. Ilead Institute provides the Participants, within the Price of the Training, with training materials in paper form during the individual sessions.
    2. The economic copyright and related rights to the works handed over by Ilead Institute to the Participants belong to Ilead Institute or to third parties from whom Ilead Institute has obtained a licence to use them.
    3. When the materials are handed over to the Participant, Ilead Institute grants the Participant a non-exclusive, non-transferable licence, without territorial restriction, to use the materials solely for their own use for the purpose of deepening their knowledge and skills. The Participant is not entitled to share the training materials with other persons in any way.
    4. The Participant may not in any way remove or alter the marks and notices in the training materials relating to copyright, trademarks or other intellectual property rights.
    5. The Participant is not entitled to exercise derivative rights, to grant sublicences or to transfer the rights and obligations arising from the licence granted.
    6. Any distribution of the training materials, in either paper or electronic form, always requires the prior written consent of Ilead Institute. The prohibition referred to in the preceding sentence applies in particular to posting the materials on the internet.

  7. 7. Confidentiality

    1. The Parties undertake to keep confidential the information obtained in connection with the conclusion and performance of the Contract.
    2. Confidential information means all information concerning the Parties and their activities, including technical, technological, economic, financial, commercial, legal and organisational information, as well as personal data, that is not publicly available.
    3. The obligation of confidentiality does not apply to information:
      • that is or becomes publicly available without breach of the provisions of the Contract,
      • whose disclosure is required by law,
      • that has been disclosed with the written consent of the other Party.
    4. The obligation of confidentiality applies for the duration of the Contract and for 5 years after its termination.

  8. 8. Recording of sessions

    1. Ilead Institute may record the course of the Training for teaching and archiving purposes.
    2. The Participant will be informed of the recording before the session begins.
    3. The Participant may object to their likeness being recorded, and shall inform the Coordinator of this before the session begins.
    4. The recordings are the property of Ilead Institute and may be used solely for Ilead Institute’s internal purposes. They may also be made available to the Participants of the Training concerned.
    5. The Participant has no right to record the Training without the prior written consent of Ilead Institute.

  9. 9. Assessments

    1. As part of some Trainings, Ilead Institute may carry out Assessments aimed at evaluating the Participants’ competences.
    2. Taking an Assessment is voluntary, but may be a condition for obtaining the certificate of completion of the Training.
    3. The results of an Assessment are made available exclusively to the Participant and, with the Participant’s written consent, to the Client.
    4. Ilead Institute ensures the confidentiality of Assessment results in accordance with the legislation on personal data protection.

  10. 10. Personal data protection

    1. The controller of the personal data of Clients and Participants is Ilead Institute.
    2. Detailed information on the processing of personal data is available in the Ilead Institute Privacy Policy at: https://ilead.cz/.

  11. 11. Liability of Ilead Institute

    1. Ilead Institute is not liable for:
      • damage resulting from the provision of untrue or incomplete information by the Client or the Participant,
      • damage resulting from an inability to attend the Training for reasons attributable to the Client or the Participant,
      • damage resulting from force majeure.
    2. The liability of Ilead Institute is limited to the amount of the Price of the Training.
    3. The limitation of liability referred to in paragraph 3 does not apply to Consumers.

  12. 12. Force majeure

    1. Neither Party is liable for non-performance or improper performance of the Contract caused by force majeure.
    2. Force majeure means external events beyond the Parties’ control that could not have been foreseen or prevented, in particular: wars, natural disasters, epidemics and decisions of state authorities.
    3. A Party affected by force majeure is obliged to inform the other Party without delay of the occurrence and the expected duration of the force majeure event.
    4. In the event of force majeure that prevents attendance at the Training or the Training from taking place (this also applies to individual sessions), the Parties shall agree on how to proceed.

  13. 13. Complaints

    1. The Client and the Participant have the right to make complaints concerning Ilead Institute’s performance of the Contract.
    2. Complaints must be submitted in writing or electronically to the Ilead Institute Address.
    3. A complaint should contain:
      • details identifying the complainant,
      • a description of the subject of the complaint,
      • the grounds for the complaint,
      • the remedy requested.
    4. Ilead Institute handles complaints within 14 days of receiving them.
    5. Where a complaint needs to be supplemented, the period for handling it runs from the day the supplementary information is delivered.
    6. The response to a complaint is given in the same form in which the complaint was submitted, unless the complainant specifies another form.

  14. 14. Intellectual property

    1. All intellectual property rights to the materials, programmes, methodologies and other works used during the Training belong to Ilead Institute or to the entities from which Ilead Institute has obtained a licence.
    2. Participation in the Training does not result in the transfer of any intellectual property rights to the Client or the Participant.
    3. The Client and the Participant undertake to respect the intellectual property rights of Ilead Institute and of third parties.

  15. 15. Certificates

    1. The Participant will receive a certificate of completion of the Training subject to:
      • attendance at a minimum of 80% of the sessions,
      • passing the tests and assignments provided for in the Training Programme (where applicable to the Training concerned),
      • settlement of all financial obligations relating to the Training.
    2. The certificate is issued in Czech or English, at the Participant’s choice.
    3. The certificate contains:
      • the Participant’s first name and surname,
      • the name of the Training,
      • the date of completion of the Training,
      • the number of training hours,
      • the signature of an authorised representative of Ilead Institute.
    4. At the Participant’s request, Ilead Institute may issue a duplicate certificate. A fee is charged for issuing a duplicate in accordance with the Price List.

  16. 16. Communication

    1. Communication between the Parties takes place in writing or electronically.
    2. Documents sent (i) by e-mail in PDF format signed by authorised persons and (ii) to the Parties’ data boxes are also recognised as being in writing.
    3. The Parties undertake to inform each other without delay of any changes to their contact details.

  17. 17. Amendments to the Terms

    1. Ilead Institute reserves the right to amend the Terms.
    2. Ilead Institute will inform Clients and Participants of amendments to the Terms thirty days in advance.
    3. Amendments to the Terms do not apply to Contracts concluded before the amendments come into force.
    4. If the Client does not accept the amendments to the Terms, the Client has the right to terminate the Contract by giving fourteen days’ notice.

  18. 18. Provisions concerning entrepreneurs

    1. The provisions of this article apply exclusively to Clients who are not Consumers.
    2. Ilead Institute may change the Price of the Training in the event of:
      • a change in the rates of value added tax,
      • an increase of more than 10% in the costs of delivering the Training.
    3. Ilead Institute will inform the Client of a change in the Price fourteen days in advance. If the Client does not accept the new Price, the Client may withdraw from the Contract.
    4. In the event of late payment, Ilead Institute has the right to claim statutory default interest.
    5. The Client undertakes to compensate Ilead Institute for any damage caused by the Client’s non-performance or improper performance of the Contract.

  19. 19. Loyalty programme

    1. Ilead Institute may run loyalty programmes for Clients and Participants.
    2. The conditions of participation in loyalty programmes are set out in separate rules.
    3. Participation in loyalty programmes is voluntary.
    4. Benefits arising from loyalty programmes cannot be exchanged for cash.

  20. 20. Cooperation with employers

    1. Where the Client is the Participant’s employer, Ilead Institute may, at the Client’s request, provide information on:
      • the Participant’s attendance at the teaching,
      • the Participant’s learning progress,
      • the results of tests and examinations.
    2. The provision of the information referred to in paragraph 1 requires the Participant’s prior written consent.
    3. The Client undertakes to use the information received solely for purposes related to the Participant’s professional development.

  21. 21. Provisions concerning consumers

    1. A Consumer has the right to withdraw from a Contract concluded at a distance or off the trader’s business premises within 14 days without giving any reason.
    2. The period for withdrawal from the Contract under the preceding paragraph expires 14 days after the day on which the Contract was concluded.
    3. To exercise the right of withdrawal, the Consumer must inform Ilead Institute of their decision to withdraw from the Contract by means of a clear statement (for example, a letter sent by post or by e-mail).
    4. To meet the withdrawal deadline, it is sufficient for the Consumer to send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The statement may be sent to the Ilead Address.
    5. Ilead Institute will refund to the Consumer all payments made by the Consumer without undue delay and in any event no later than 14 days from the day on which it receives the Consumer’s statement of withdrawal from the Contract, subject to the exceptions set out in the Terms.
    6. The refund will be made using the same means of payment as the Consumer used. Ilead Institute may also make the refund by other means if the Consumer expressly agrees to them and this other procedure does not involve any costs for the Consumer.
    7. In the case of a Contract for the provision of a service, the Consumer consents to Ilead Institute beginning to provide the services before the withdrawal period expires. In such a case, the Consumer’s right to withdraw from the Contract under paragraph 1 above lapses.
    8. In the event of withdrawal from the Contract, Ilead Institute may prevent the Consumer from further using the Digital Content or Digital Service, in particular by preventing the Consumer from accessing the Digital Content or Digital Service.
    9. In the event of withdrawal from a contract for the supply of Digital Content or a Digital Service, the Consumer is obliged to stop using that Digital Content or Digital Service.

  22. 22. Alumni Club

    1. The subject of each Training includes, among other things, the provision by Ilead Institute of the Alumni Club service in accordance with the “Alumni Club Rules” referred to in Article 1(9) above, taking into account the changes arising from this article.
    2. Every Participant has access to the Alumni Club package for Participants of the Training.
    3. The Alumni Club package for Participants of the Training includes delivery of the Alumni Club newsletter and the opportunity to take part in online networking meetings, at the frequency set out in the Alumni Club Rules.
    4. The Alumni Club service for Participants of the Training is provided within the Price of the Training and cannot be purchased separately.
    5. Access to the Alumni Club package for Participants of the Training is granted for an indefinite period, and the Contract remains in force to that extent regardless of the completion of the Training Programme.
    6. The Participant may terminate the contract for the provision of the Alumni Club service at any time with immediate effect as of the day the notice of termination is delivered.
    7. To change their e-mail address within the Ilead Institute Alumni Club, the Participant shall send a request to Ilead Institute at [email protected].

  23. 23. Resolution of consumer disputes

    If a consumer dispute arising from the Contract arises between Ilead Institute and a Participant who is a consumer and cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of the dispute to the designated body for out-of-court resolution of consumer disputes, which is:

    Czech Trade Inspection Authority (Česká obchodní inspekce)Central Inspectorate – ADR DepartmentGorazdova 1969/24120 00 Prague 2Czech RepublicE-mail: [email protected]Web: adr.coi.gov.cz

  24. 24. Final provisions

    1. Matters not governed by the Contract and the Terms are governed by Czech law, in particular the Civil Code.
    2. The Client may not assign the rights or obligations arising from the Contract to third parties without the prior written consent of Ilead Institute.
    3. The Contract is concluded for a fixed term determined by the Schedule, subject to Article 23(5) above. The Parties may withdraw from the Contract in writing only in the event of a material breach of the Contract by the other Party. In such a situation, the Price of the Training is reduced in proportion to the number of sessions delivered.
    4. The headings of the paragraphs of the Terms are for information only and do not affect the interpretation of the Terms.
    5. If any provision of the Contract or the Terms becomes invalid, this does not render the entire Contract invalid. In such a situation, the Parties will try to agree on another provision that achieves the original purpose. In the absence of agreement between the Parties, the invalid provision is replaced by the corresponding provisions of applicable law and established practice.
    6. The Terms come into force on 15 November 2025.

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